TERMS OF SERVICE
I will try to keep this simple as most companies "terms of service" agreements are several pages long and most people never even read them. I have addressed the most common questions and areas of concerns that have arisen over our last 20 years in business here in Vegas/Henderson. I purposely tried to keep this simple and straightforward.
1) SIGNATURE/ACCEPTANCE AND INITIAL DEPOSIT - A signed contract is the first requirement for any project. However, in the digital age, by accepting our bid and providing your 50% deposit, we consider this as a "digital signature" for our contract. The proposal will clearly list what we will be doing and the price(s). By providing your deposit, you agree that you have read these terms of service, and agree to the price and scope of work. Your deposit payment will be accepted as an agreement to the proposal in lieu of signature.
2) WORK IN PROGRESS - Work will be be completed as outlined on the proposal. Sometimes changes are needed as we move along. Most changes are simple and we can easily accommodate, but plans and pricing may be affected. This will require a "change order". Price for each change order will require a $500 fee to Anthem Landscape, plus any restocking/return fees if applicable. Keeping it simple . . . most changes are minor and no fees are imposed, however, we reserve the right to apply this fee when we deem the change will affect the cost or timeline of the completed project. Usually applied for larger change orders which incur costs to complete.
3) COMPLETED PROJECT & WARRANTY - After completion, your final payment is due. We usually walk the project and make sure you are satisfied with all aspects of the job prior to requesting final payment. Your final payment is an agreement that all work was done in a satisfactory manner. We provide a 30 day limited guarantee for all our work. Below is a list of the most common problems we have encountered over the years. Please review so you are aware and can avoid:
- Irrigation Timer settings - Your watering schedule is set when we complete the project for optimal survival and success of the newly installed trees/plants/turf, etc. If we are going to provide ongoing maintenance for your home, then we would of course adjust the watering schedule as needed for both the new install and seasonal changes. However, many times the homeowner either does their own maintenance or hires a different maintenance company. IT IS THE SOLE RESPONSIBILITY OF THE HOMEOWNER TO EITHER KNOW HOW TO APPROPRIATELY SET AND MAINTAIN TIMER SETTINGS, OR THEY SHOULD HIRE A COMPETENT MAINTENANCE COMPANY WHO CAN TAKE CARE OF THIS. Sorry about the caps, but many times we will do an install in winter, then the timers are never touched until everything is dried and suffering already in late Spring. Likewise, we see it all to often all over town, that jobs are done in the summer, when winter comes, water is still set for summer settings and walls start turning white trees are over-watered. Watering timer schedule and info can be found a www.SNWA.com. THIS HAS BEEN THE NUMBER 1 HISTORICAL PROBLEM OVER THE YEARS.
- Turf Meltdown - A rare occasion, but it can happen. Of the thousands of turf installations we have done, we have only had two melt. But when it happens, it is tragic. Sunlight can reflect off of windows in just the right way to melt turf. It all depends on the type of glass, the angle of the sun (which changes seasonally), the type of grass, temperature, etc. There is a simple fix. When we see windows that reflect onto the turf we suggest solar screens. They not only prevent turf meltdown, but save you money on your cooling bill. They look great too. We do not install them, but many companies do and usually you can get them installed within a few days. Also, they sell a window film that can prevent meltdown. Window film comes in the form of a big sticker that you can install onto the glass. It is clear, so people sometimes like that. WE DO NOT WARRANTY FOR TURF MELTDOWN. We actually have to sign papers from our turf wholesalers that they do not warranty meltdown either.
- Dead Plant/Tree - It happens. Not very often, but sometimes plants just don't make it. Usually apparent within a few days after planting, they suffer shock, and possibly death. Problems within the first 30 days after installation will be corrected at no cost to you. Below is a list of the MOST COMMON CAUSES OF DEATH OR DISTRESS TO A NEW LANDSCAPE LISTED IN ORDER OF HISTORICAL DATA FROM MOST TO LEAST COMMON.
*Water timer settings as outlined above
*Pet damage - whether your pooch likes to dig and tears up the irrigation lines or urinates on the grass and burns it, pets can damage new landscapes
*Insect damage - lots of problems in our area with insects and borers. This can be avoided by a preventative pest control program which is an ongoing maintenance issue
* Turf Meltdown
*Severe heat/cold snaps - this is a tough one as there really isn't much we can do about it. Severe cold will require certain species of trees/plants to be protected from frost, most common is Citrus/Fruit trees, several types of palms, etc. Burlap wrapping is most common. Also, a weather protective bag or wrap should be placed over your irrigation PVB backflow valve to help prevent it from freezing/cracking during deep freeze.
WE CAN NOT WARRANTY FOR DAMAGES DUE TO SEVERE WEATHER, INCORRECT WATERING, INSECT AND DISEASE OR PET DAMAGE, TURF MELTDOWN.
4) CANCELLATION - Your deposit initiates a binding contract. Whatever the reason, sometimes cancellations are necessary. We would consider your request as a "breach of contract". No refunds will be issued and you will simply forfeit your deposit. This is a VERY EXTREMELY RARE situation and we don't expect this to happen during our normal course of doing business. All cases are reviewed on a case by case basis and we try to work with the client to resolve best we can.